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Drilling Rig Technical Service & After-Sales Support: 24/7 Expert Field Technicians
At ACR Drilling, we stand behind every water, geothermal, uranium, iodine, and oil (petroleum) drilling rig we manufacture. From installation and opening your first well to periodic maintenance and troubleshooting, we are on site at your project location both in Turkey and abroad. With our expert team of technicians, stock of original spare parts, and hands-on operator training, we ensure your machine operates with maximum efficiency and minimal downtime.
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Questions from Our Customers
You can find the answers to your questions about our after-sales support services here.
At ACR Drilling, we provide 24/7 uninterrupted on-site technical service and mobile breakdown intervention support for all the drilling machines we sell. No matter where you are in Turkey or around the world, we reach your job site in the shortest possible time with our expert technician staff and mobile service vehicles, minimizing your downtime and guaranteeing that your project continues without interruption.
Yes. For every drilling machine we deliver, one-on-one practical operator training is provided on-site by our expert technical team. Our training program covers safe machine operation, daily maintenance routines, emergency scenarios, efficient drilling techniques, and documented operational procedures.
Every hour of downtime in drilling operations leads to high cost losses. Reliable after-sales support; ensures that your machine operates with high efficiency from day one, provides quick access to original spare parts in case of potential failures, and prevents user errors thanks to trained operators. ACR Drilling is by your side in the field at every stage, from installation to long-term maintenance.
Yes, all spare parts used in ACR Drilling machines are produced in our own R&D and manufacturing facilities as 100% original parts compliant with standards. All our components are tested under severe field conditions and offered with a zero-error margin, thus extending the operating life of your machines and reducing your maintenance costs.
Thanks to the hands-on training program ACR Drilling offers along with on-site delivery, your operators gain complete mastery over all machine functions, safety protocols, and practical maneuvers. Thus, your team is ready to work with maximum confidence and full capacity from the very first shift.
Yes, since ACR Drilling manufactures all spare parts for the machines it produces and sells within its own structure, it offers a continuous and fast spare parts supply guarantee. Delays in your projects due to parts waiting times are prevented.
The ACR Drilling operator training program standardly lasts approximately 1 month; however, according to special conditions or customer requests, this process can be extended to the desired duration.
During this process, our expert technicians combine theory and practice by working one-on-one with your team on site. The program includes the successful completion of the first well drilling (live operation on site) and the turnkey delivery of the machine.
During the training, safe operation, detailed mechanical/hydraulic system control, daily maintenance routines, efficient drilling maneuvers, and emergency scenarios are conveyed in full detail. Thus, your team becomes able to work 100% independently and safely on site.
Yes. As ACR Drilling, we provide a comprehensive documentation set for your operators and maintenance team during delivery. Along with the machine; a detailed user manual, a coded original spare parts catalog for easy ordering of all components, and a periodic maintenance manual are delivered completely. This allows you to both standardize your operational processes and manage long-term maintenance and spare parts supply operations in the fastest way possible.
